intercom.comadded August 2026
The Intercom Blogby Maia Bridi29d ago
Businesses are earning trust in AI by accident. It should be earned on purpose. People become more accepting of AI the more they use it, but acceptance that’s built on mere exposure is passive.
The Intercom Blogby Brian Donohue13 Aug 2026
Today we’re announcing Evals and Releases. Paired with Monitors, they give you an evaluation system for Fin, so you can test changes before they go live, roll them out with control, evaluate every...
The Intercom Blogby Alan McGlinchey4 Aug 2026
Building a startup used to be about nailing the fundamentals. Those still matter, but it’s never been easier to get them done.
The Intercom Blogby Mark Gorman14 Jul 2026
It’s Wednesday at 2pm. A routine deploy goes out. Within minutes, customers cannot open the app. Alarms fire, the pager goes off, and the heartbeat metrics begin to drop.
The Intercom Blogby William Lane1 Jul 2026
CSAT captures less than 10% of your conversations, and the responses you do get skew toward extremes – the delighted and the furious.
The Intercom Blogby Sean Reid26 Jun 2026
When you work at a company that’s constantly shipping new product features, keeping your knowledge base up to date can be a challenge.
The Intercom Blogby Fred Walton18 Jun 2026
If nobody on your team has trained your Agent on how to communicate, it’s going to sound like an LLM when it speaks to your customers (because it is one).
The Intercom Blogby Eoghan McCabe15 Jun 2026
We’re excited to share that we just signed an agreement for Salesforce to acquire Fin for ~$3.6B. The transaction is expected to close in the fourth quarter of Salesforce’s fiscal year 2027.
The Intercom Blogby Dawn Perrott11 Jun 2026
Without access to your backend systems, your AI Agent can answer questions, but it can’t take action.
The Intercom Blogby Paul Adams9 Jun 2026
Today, we’re announcing that Fin can be used as a Service Agent on top of HubSpot and Freshworks, meaning you can use the world’s best Agent without migrating off your helpdesk.
The Intercom Blogby Eoghan McCabe4 Jun 2026
When competing in business, you have two choices. Try to win the game your competitors have chosen to play, or play a different game.
The Intercom Blogby Beth-Ann Sher27 May 2026
The ultimate guide to knowledge management for your Service Agent Everything you need to know about building and maintaining a knowledge base that powers your Service Agent, in one comprehensive...
The Intercom Blogby Ciaran Nolan25 May 2026
Speed-to-lead is a solved problem Speed-to-lead made sense when the lag was unavoidable. An AI Agent removes it. Here’s what that means for how you build, staff, and measure your sales org.
The Intercom Blogby Declan Ivory22 May 2026
What really matters when evaluating AI Agents for customer service? Performance is only one factor in determining if an AI Agent is the right fit. Here's what else to consider.
The Intercom Blogby Sophie Woods20 May 2026
How we develop pricing and packaging at Fin At Fin, pricing and packaging must balance the needs and wants of our customers and our broader vision. Here's how we do it.
The Intercom Blogby Ryan Sherlock19 May 2026
Ready for your busiest day: How we scale Every system has limits. Competence is knowing where they are, measuring them, and moving them before customers reach them. Here's how we do this at Fin.
The Intercom Blogby Jennifer Murphy18 May 2026
There’s a question that runs underneath every AI Agent evaluation: what can it do? Two years ago, that was the right question to ask because Agents were limited and capability was a genuine...
The Intercom Blogby Patrick Andrews15 May 2026
Meet Operator: An Agent for your customer operations Learn how Operator can help you understand, manage, and improve your customer experience in a way that has never been possible before.
The Intercom Blogby Jack Ryan15 May 2026
Operator: A look under the hood Operator is a powerful Agent that helps you manage, optimize, and continuously improve your AI-first support organization. Here's more insight into how we built it.
The Intercom Blogby Fred Walton13 May 2026
The ultimate guide to knowledge management for your Sales Agent Everything you need to know about building and maintaining a knowledge base that powers your Sales Agent, in one comprehensive guide.
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