intercom.comadded August 2026
The Intercom Blogby Brian Donohue8d ago
Today we’re announcing Evals and Releases. Paired with Monitors, they give you an evaluation system for Fin, so you can test changes before they go live, roll them out with control, evaluate every...
The Intercom Blogby Alan McGlinchey17d ago
Building a startup used to be about nailing the fundamentals. Those still matter, but it’s never been easier to get them done.
The Intercom Blogby Mark Gorman14 Jul 2026
It’s Wednesday at 2pm. A routine deploy goes out. Within minutes, customers cannot open the app. Alarms fire, the pager goes off, and the heartbeat metrics begin to drop.
The Intercom Blogby William Lane1 Jul 2026
CSAT captures less than 10% of your conversations, and the responses you do get skew toward extremes – the delighted and the furious.
The Intercom Blogby Sean Reid26 Jun 2026
When you work at a company that’s constantly shipping new product features, keeping your knowledge base up to date can be a challenge.
The Intercom Blogby Fred Walton18 Jun 2026
If nobody on your team has trained your Agent on how to communicate, it’s going to sound like an LLM when it speaks to your customers (because it is one).
The Intercom Blogby Eoghan McCabe15 Jun 2026
We’re excited to share that we just signed an agreement for Salesforce to acquire Fin for ~$3.6B. The transaction is expected to close in the fourth quarter of Salesforce’s fiscal year 2027.
The Intercom Blogby Dawn Perrott11 Jun 2026
Without access to your backend systems, your AI Agent can answer questions, but it can’t take action.
The Intercom Blogby Paul Adams9 Jun 2026
Today, we’re announcing that Fin can be used as a Service Agent on top of HubSpot and Freshworks, meaning you can use the world’s best Agent without migrating off your helpdesk.
The Intercom Blogby Eoghan McCabe4 Jun 2026
When competing in business, you have two choices. Try to win the game your competitors have chosen to play, or play a different game.
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